For Parents

A step-by-step approach is helpful when trying to solve problems at school

Working together to solve problems
Parents, principals, teachers and support staff working together create a strong team for a student’s education.
Sometimes, however, things don’t work as smoothly as we would like and parents find that they are concerned about something at school. This may be related to the education their child is receiving, discipline at the school or health and safety issues.
When that happens, parents can use a step-by-step approach to solve the problem.
As your elected representatives, trustees are always available to parents and members of the public to discuss concerns, but they do not become officially involved in decision-making until after there has been an attempt to solve the problem at the school and district staff levels.
Occasionally parents are hesitant about discussing problems because of a concern that it will have repercussions for their children. We assure you that this will never be the case. We are committed to dealing with all people in a respectful and dignified manner with a sincere desire to solve problems.

Further information
The B.C. Confederation of Parent Advisory Councils has a guide for parents Speaking Up! A parent guide for advocating for students in public schools

Step-by-step appeal process
Parents should use this step-by-step process when working to solve problems at school:
1.  The first step for parents is to talk to the teacher about your concerns. Because school life is filled with human interactions, differences between teachers and some students will occur and it is important that parents hear both sides. Experience has shown that the majority of problems can be solved at this step.  

2.  If consultation with the teacher does not bring about a solution, then discuss your concerns with your school principal. If you feel you have thoroughly discussed your problem with staff at the school, and you still have concerns, contact the Office of the Director of Instruction at 250-949-6618 Ext 2229.
3.  The next step, if you are still dissatisfied after discussions with the Director of Instruction, is to contact the Office of the Superintendent of Schools, 250 949-6618 Ext 2236.
4.  Beyond the Superintendent, the Board of Education has a formal appeal process for parents who have an unresolved complaint which significantly affects the education, health, or safety of a student. See the Bylaw Number 2 - Appeals Bylaw

The School Act allows parents or students to appeal a decision of a Board of Education to a provincial Superintendent of Achievement in certain specific circumstances.


Reports are reviewed on regular school days. Schools are closed for Summer Break from June 30, 2017 – September 5, 2017. While your school is closed, if you or someone you know needs help right away, please call 911 (or your local police authority (250)-949-6335 if you do not have 911).

If you want someone to talk to, then please:
Call the Youth in BC 24/7 crisis line at 1-866-661-3311, or access their Online chat (with trained volunteers 12pm – 1am daily);
Suicide Hotline at 1-800-SUICIDE (1-800-784-2433) for confidential, non-judgmental and free support available 24/7;
1-800-668-6868 – Kids Help Phone (available 24 hours a day, 7 days a week across Canada);
1-866-661-3311 – Youth in BC is an online crisis service, where you can chat 1-on-1 with a trained volunteer 24 hours a day;
310-1234 – Helpline for Children (child abuse and neglect reporting line).

Online Chat Services for Youth chat 1-on-1 with a trained volunteer between the hours of noon and 1 a.m. Pacific Standard Time. chat with a trained volunteer from 6 p.m. until 11:00 p.m. Pacific Time.

Websites for Youth
The F.O.R.C.E Society for Kids' Mental Health
Kids Help Phone: Teens
Your Life Counts!
Kelty Mental Health Resource Centre
Keeping kids safe - protection from child abuse

If you’ve been bullied by someone, or have witnessed someone else being bullied, you can report it anonymously through the online reporting tool.